Job Title:

Customer Care Manager - Materials Manager

Requisition Number:

1288

Location:

Phillips Medical - New Richmond, Wisconsin

Responsibilities:

• Provide direction and leadership to the Customer Care group; including people management as follows: managing performance; addressing disciplinary issues; hiring; assisting people with career development; communicating information to direct reports and passing information up the management chain; ensuring team is aligned with and accomplishing goals/objectives; administrative processing; and, maintaining trust and confidentiality
• Supervise purchasing, scheduling, and customer service; to include performance appraisal, training/development, coaching, counseling, and leading in accordance with the Phillips Plastics people process principles
• Maintain accurate finished goods, Work-In-Progress and raw material inventories. Work with purchasing and accounting departments to monitor ongoing cycle counting program. Coordinate annual physical inventory
• Maintain and develop systems to efficiently communicate and manage current order book as well as forecasting customer requirements to allow business unit planning, i.e. equipment, manpower, material, etc
• Work with engineering and manufacturing to ensure timely communication of pilot builds and new program launches

Qualifications:

• Minimum 3 years experience leading people in a manufacturing setting
• Associates degree in materials management or business; or equivalent mix of education and experience
• APICS certification, or equivalent work experience
• Strong knowledge of ERP/MRP systems
• Strong knowledge of costing structure and scheduling
• Leadership skills including ability to maintain confidentiality
• Decision making and prioritization skills
• Strong written, verbal and interpersonal communication skills
• Strong planning and organizing skills

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